Privacy Policy

1. Who we are

PSN Property Education is the controller of the personal data described in this policy. That means we decide what is collected and why, and we are responsible for it.

We are not required to appoint a Data Protection Officer for the processing we do, and we have not appointed one. Privacy questions are handled by the contact above.

2. What this policy covers

This policy applies to all personal data we handle, wherever we handle it. That includes:

• our website at propertyaccelerator.co.uk;
• the Accelerator software, wherever it is accessed from;
• mentorship, the VIP programme and one-off strategy sessions, including calls, plans and messages;
• our free and paid community spaces;
• our emails, and enquiries and support you send us by any route.

It applies whether you contact us online, by email, by phone or in person.

3. The personal data we collect

• Identity data. Your name, the display name you choose, and the business name you use.
• Contact data. Email address, phone number, postal address where you give it.
• Account data. Login credentials, which tier or programme you are on, when your access starts and ends, and how it was granted.
• Payment data. Subscription and payment records, amounts, dates, and the last four digits and card type held by our payment provider. We never see or store your full card number.
• Service content you create. The deals, properties, portfolio figures, pipeline entries, notes, 90 day plans, goals and progress you enter into Accelerator.
• Coaching data. Notes from calls, plans and reviews, voice notes and messages between us, and call recordings where we make them.
• Branding data. Company name, contact details, logo and brand colour you add so your reports carry your branding.
• Usage data. Which features you use, searches you run, when you log in, and what you have marked as done or listened to.
• Technical data. IP address, device, browser, operating system, and cookie data.
• Communications data. Messages, support requests, bug reports and survey answers.
• Marketing data. Your preferences about hearing from us.

We do not intentionally collect special category data such as health, ethnicity, religious or political views. Please do not send us that unless we specifically ask.

4. How we collect it

• From you, when you buy, register, fill in a form, book a call, post in a community, email us or use the software.
• Automatically, through cookies and similar technologies when you use the website and the software.
• From our providers, for example payment and subscription status from Stripe, and membership status from a community platform.

5. Why we use it, and our lawful basis

The law requires us to have a lawful basis for each purpose. Ours are set out below.

Where we rely on legitimate interests, we have weighed our interests against your rights and can give you the detail on request. Where we rely on consent, you can withdraw it at any time, as easily as you gave it; withdrawing does not affect anything we did before you withdrew.

6. Marketing

We only send marketing where we are allowed to. You can opt out at any time using the unsubscribe link in any marketing email, or by emailing us. Opting out of marketing does not affect your service, and you cannot opt out of essential service and admin messages while you hold an account.

7. Who we share it with

We do not sell your personal data. We do not share it with other members, and we do not pass it to other companies for their own marketing. We share it only with the providers who help us run the service, each acting on our instructions under a contract:

We may also share data where we have to, for example with our accountants and professional advisers, or with a regulator, court or law enforcement where the law requires it. If our business is ever sold or reorganised, data may transfer to the new owner, who would be bound by this policy.

We may update this list as our providers change. The current list is always here.

8. Where your data is held

We aim to keep personal data in the UK or the European Economic Area. Some of our providers are based in, or store or access data from, the United States and other countries outside the UK.

Where data is transferred outside the UK, we rely on an appropriate safeguard, which is normally either a finding by the UK government that the country offers adequate protection, or the International Data Transfer Agreement or the UK Addendum to the European Commission's standard contractual clauses, together with any additional measures needed. You can ask us for details of the safeguard used for a particular transfer.

9. How long we keep it

We may keep information for longer where we need it to establish, exercise or defend a legal claim, or where the law requires it.

10. Data you hold about other people

The obligations we take on as your processor are set out in clause 10.3 of our Terms & Conditions, and the providers listed in section 7 act as our sub-processors for it.

What you then do with that information, including writing to owners, is your decision and your responsibility. Your obligations are set out in the Terms & Conditions. In short: have a lawful basis, tell people where you got their details, offer a way to opt out and honour it, use post rather than calls, texts or emails, and answer any request the person makes to you directly.

If someone contacts us about a letter you sent them, we will tell them we did not send it, explain where the underlying information is published, and pass their request to you so you can deal with it.

11. Your rights

You have the following rights over your personal data. Exercising them is free, and we will respond within one month, which we can extend by a further two months for complex requests, telling you if we do.

• Access. Ask for a copy of the personal data we hold about you.
• Rectification. Ask us to correct anything inaccurate, or complete anything incomplete.
• Erasure. Ask us to delete your data, where we no longer need it and no legal obligation requires us to keep it.
• Restriction. Ask us to pause what we do with your data while a question about it is resolved.
• Objection. Object to processing based on our legitimate interests. You can object to direct marketing at any time and we will stop.
• Portability. Ask for the data you gave us in a machine-readable format, or ask us to send it to someone else.
• Withdraw consent. Where we rely on consent, withdraw it at any time.
• Complain. Complain to the Information Commissioner's Office, as set out in section 19.

To exercise any of these, email support@psnproperty.co.uk. We may need to confirm who you are before we act, to make sure we do not disclose your data to someone else.

12. Cookies

We use cookies and similar technologies. Some are strictly necessary and are always on, because the site and the software cannot work without them. These keep you logged in, keep your session secure, and remember settings such as which view you were on.

We also run one advertising cookie on our website, the Meta pixel, which lets us see which of our adverts bring people here. It does not load until you accept it. When you first visit we ask you to choose, and declining is a single click that sets nothing. Your choice is stored in your own browser, not on our systems, and you can change or withdraw it at any time using the Cookie settings link in the footer of any page. If you accept, Meta receives your IP address, the page you are on, and its own cookie identifiers, and Meta uses that information as a controller in its own right under the Meta Privacy Policy. The Meta pixel does not run inside the Accelerator software, only on this website.

You can block or delete cookies through your browser settings, though the service will not work properly if you block the necessary ones.

Third parties whose content we embed, such as video players and mapping, may set their own cookies, governed by their own policies.

13. How we keep it secure

We use appropriate technical and organisational measures, including encryption in transit, access controls so members can only reach their own records, database-level security rules, and limiting who on our side can access what. We review this as the service grows.

No system is completely secure. Use a strong, unique password, do not share your login, and tell us immediately if you think your account has been accessed.

14. If something goes wrong

If there is a personal data breach, we will assess it promptly. Where it is likely to risk people's rights and freedoms, we will report it to the Information Commissioner's Office within 72 hours of becoming aware of it. Where it is likely to result in a high risk to you, we will tell you without undue delay and explain what has happened and what to do.

15. Automated decision-making

We do not make decisions about you by automated means that produce legal or similarly significant effects on you.

The software does score and rank properties automatically, for example flagging a lead as stronger or suggesting a strategy. Those calculations are about properties, not about you, and they are suggestions for your research rather than decisions about any person.

16. Children

Our services are for people aged 18 and over. We do not knowingly collect data about children. If you think a child has given us personal data, tell us and we will delete it.

17. Other websites

Our site and software link to other websites and embed third-party content. This policy does not cover them. We are not responsible for their practices and we suggest you read their own privacy policies.

18. Changes to this policy

We may update this policy as our services and the law change. The date at the top shows when it was last updated. If a change materially affects you, we will tell you by email or in the app.

19. Complaints

If you are unhappy with how we have handled your personal data, tell us first at support@psnproperty.co.uk and we will try to put it right.

You also have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection:

We would rather hear from you first, but you do not have to come to us before you go to them.